Artificial Intelligence is on the verge of replacing humans in contact centers across the globe with AI-driven machines that can provide intelligent solutions to complex problems. AI systems can analyze the tone of a customer, the pulse of the language, and even the temperament of the caller with just a single call. With this real-time tone analysis, alongside extremely efficient data collection and processing, Artificial Intelligence aims to understand the customer segment better to ensure that the contact center can provide customized solutions to the callers’ problems. Alongside other entities such as automation prediction and recommendation optimization, AI systems aim to revolutionize how contact centers operate.
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