SAP CRM Training

Key Features

  • Instructor Led Training : 33 Hrs
  • Exercises & Project Work : 50 Hrs
  • Get Certified & Job Assistance
  • Flexible Schedule
  • Lifetime free upgrade
  • 24 x 7 Lifetime Support & Access

About SAP CRM Certification Course

This is a comprehensive course on SAP CRM to help you clear the SAP CRM certification. As part of the training, you will learn the entire SAP CRM ecosystem, web user interface, account management, business partners, transaction processing, product management, CRM billing, marketing, sales and more through hands-on projects and case studies.

What will you learn in this SAP CRM training course?

  1. Overview of the SAP CRM solution
  2. Working with the SAP CRM Web UI
  3. Distinction between SAP CRM and ECC
  4. Product and organizational management
  5. Pricing fundamentals of SAP CRM
  6. Customer Interaction Center in SAP CRM
  7. Overview of the web channel and mobile apps

Who should take up this SAP CRM training course?

IT Professionals, Software Administrators, Developers, Analysts and Sales, Marketing and Operations Managers can benefit from this SAP CRM course.

What are the prerequisites for this SAP CRM training course?

There are no prerequisites for taking up this training. Regardless of your prior skills and experience, you can master SAP CRM.

Why should you learn SAP CRM?

SAP is one of the biggest names in the domains of enterprise resource planning and customer relationship management. Learning the SAP CRM can help you get a clear understanding of the skills needed for a CRM solution. Since SAP is so widely used in the world today, getting training in SAP CRM can help you rise in your career fast. The Intellipaat SAP CRM training has been created by industry professionals with extensive experience. Upon the completion of the Intellipaat SAP CRM certification training, you can grab the best jobs in the CRM domain.

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SAP CRM Course Content

Overview of SAP CRM Training

Introduction to the SAP CRM tool, what are the features of SAP CRM and its industry solutions,System Landscape, Overview of Marketing, Sales, Services, Channel Management., SAP Operation and Implementation-SAP Solution manager, what are the various components of CRM and its integration, easy access, what are the key capabilities of CRM and the channels of interaction, introduction to the SAP CRM Web User Interface, configuration and application enhancement tools, structure of a personalized dialogue box.

Base Customization/Master Data (SAP CRM & SAP ECC)

What is a CRM business partner, what are the basic setting for the field grouping and no ranges, what are the business partner relationships, how to map the BP with the classification and the account group from the ECM to the CRM, basics of SAP CRM organizational structure and organizational management, determining the organizational data, types of CRM products, how to create a hierarchy and category using SAP CRM.

Business Partners and Account Management

What is a CRM business partner, what are the basic setting for the field grouping and no ranges, what are the business partner relationships, how to map the BP with the classification and the account group from the ECM to the CRM,BP Categories, BP Roles, BP Relationships, Related Customization.

Organization Management

Fundamentals of SAP CRM Organization Structure, how to mapping the Organization Model & Enterprise Structure from ECC to CRM,Creation and display of Org. Model, Organization data determination, Organization data profile, Related Customization.

Product Master

The various CRM Product types, creation of Hierarchies & Categories, how to create the Attributes & Set Types, process to map the Product Master & Material Master from ECC to CRM, Enhancement of Product Master, Creation of Material, Warranty, Financing and Services, Related Customization

Transaction Processing

Customization of Business Transactions, Item category determination, processing transaction for quotation, enquiry and order, how to customize the transaction types, assigning item category determination, how to map the transaction types and sales document processing from ECC to CRM, Business Activity Management and monitoring the tasks.

CRM Marketing

Introduction to the CRM marketing, what is a marketing plan and marketing calendar, understanding marketing analytics, how to create profiles and target groups, managing and automating a campaign, how to segment business partners, managing leads and external lists, managing trade promotion.

CRM Sales

Introduction to the sales cycle, what is opportunity, quotation and order management, what are special functions, managing credit, partner and transaction processing, how to map the sales transaction between SAP ECC and SAP CRM.

CRM Service

CRM services, what is a service request, what is service ordering and contract management, what are service agreements and service contracts, workflow and escalation management, product service letters.

CRM Middleware

CRM middleware overview, what is middleware, administering a basic replication, what is an administration console, what is a delta load and an initial load, exchange of data between a CRM and an ECC.

CRM Customer Interaction center (CIC)

Introduction to interaction center, what are the various components and framework, processing in interacting center and agent functions, what is a visible component configuration, the profile of a IC manager and IC agent.

E-Commerce (Web Channel)

Introduction to the SAP CRM Web Channel and ICSS (Internet Customer Self Server), the scenarios of b2B and B2C, how to configure the web application, product catalog creation, cross-selling, upselling, maintenance of web shop, publishing the web product catalog content.

Overview of Mobile Application Studio

Understanding what is Mobile Application Studio, the rich set of functions available, what is the SAP CRM Mobile Sales and Mobile Service.

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Sample SAP CRM Video Tutorials

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SAP CRM Certification

Intellipaat SAP CRM training course will provide you complete proficiency to clear the SAP Certified Application Associate – CRM Foundation with SAP CRM 7.0 EhP3 exam. The complete course content is in accordance with the requirements of this certification.

The Intellipaat training will give you ample opportunities to work on industry-designed real-world projects and case studies. All this will help you fast-track your career with hands-on experience in the domain. Upon the completion of the Intellipaat training, you will solve quizzes that are modeled on specific types of questions asked in the certification exam. We also award you with the Intellipaat Course Completion Certificate once you score at least 60% marks in the qualifying exam and complete the project work. Leading MNCs like Cisco, Standard Chartered, Sony, Ericsson, TCS and others acknowledge the Intellipaat certification.

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SAP CRM Training Reviews

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  1. Profile photo of Monica Ramteke Monica Ramteke 

    Highly engaging classes

    Intellipaat SAP CRM training classes were full of interactivity, and the trainer was very patient in listening to our queries and answering it in the most apt way to help us master SAP CRM.

  2. Profile photo of Garima Modani Garima Modani 

    Videos were great

    Intellipaat provided highly knowledgeable videos on SAP CRM which were created by actual professionals working in this domain. This gave extra weightage to the training course.

  3. Profile photo of Divyansh Malhotra Divyansh Malhotra 

    Good course in SAP CRM

    Intellipaat SAP CRM course covered all the important aspects of this powerful tool from SAP. Plus, there were very relevant projects. Good work!

Frequently Asked Questions about SAP CRM

Why should I learn SAP CRM from Intellipaat?

This Intellipaat SAP CRM training is a comprehensive learning approach to master the SAP CRM domain. As part of the training, you will learn SAP CRM fundamentals, working with SAP CRM web user interface and deploying SAP CRM for the sales, marketing and service through hands-on projects and case studies.

You will be working on real-time SAP CRM projects and step-by-step assignments that have high relevance in the corporate world, and the course curriculum is designed by industry experts. Upon the completion of the training course, you can apply for some of the best jobs in top MNCs around the world at top salaries. Intellipaat offers lifetime access to videos, course materials, 24/7 support and course material upgrading to the latest version at no extra fee. Hence, it is clearly a one-time investment.

What are the different modes of training that Intellipaat provides?
At Intellipaat you can enroll either for the instructor-led online training or self-paced training. Apart from this Intellipaat also offers corporate training for organizations to upskill their workforce. All trainers at Intellipaat have 12+ years of relevant industry experience and they have been actively working as consultants in the same domain making them subject matter experts. Go through the sample videos to check the quality of the trainers.
Can I request for a support session if I need to better understand the topics?
Intellipaat is offering the 24/7 query resolution and you can raise a ticket with the dedicated support team anytime. You can avail the email support for all your queries. In the event of your query not getting resolved through email we can also arrange one-to-one sessions with the trainers. You would be glad to know that you can contact Intellipaat support even after completion of the training. We also do not put a limit on the number of tickets you can raise when it comes to query resolution and doubt clearance.
Can you explain the benefits of the Intellipaat self-paced training?
Intellipaat offers the self-paced training to those who want to learn at their own pace. This training also affords you the benefit of query resolution through email, one-on-one sessions with trainers, round the clock support and access to the learning modules or LMS for lifetime. Also you get the latest version of the course material at no added cost. The Intellipaat self-paced training is 75% lesser priced compared to the online instructor-led training. If you face any problems while learning we can always arrange a virtual live class with the trainers as well.
What kind of projects are included as part of the training?
Intellipaat is offering you the most updated, relevant and high value real-world projects as part of the training program. This way you can implement the learning that you have acquired in a real-world industry setup. All training comes with multiple projects that thoroughly test your skills, learning and practical knowledge thus making you completely industry-ready. You will work on highly exciting projects in the domains of high technology, ecommerce, marketing, sales, networking, banking, insurance, etc. Upon successful completion of the projects your skills will be considered equal to six months of rigorous industry experience.
Does Intellipaat offer job assistance?
Intellipaat actively provides placement assistance to all learners who have successfully completed the training. For this we are exclusively tied-up with over 80 top MNCs from around the world. This way you can be placed in outstanding organizations like Sony, Ericsson, TCS, Mu Sigma, Standard Chartered, Cognizant, Cisco, among other equally great enterprises. We also help you with the job interview and résumé preparation part as well.
Is it possible to switch from self-paced training to instructor-led training?
You can definitely make the switch from self-paced to online instructor-led training by simply paying the extra amount and joining the next batch of the training which shall be notified to you specifically.
How are Intellipaat verified certificates awarded?
Once you complete the Intellipaat training program along with all the real-world projects, quizzes and assignments and upon scoring at least 60% marks in the qualifying exam; you will be awarded the Intellipaat verified certification. This certificate is very well recognized in Intellipaat affiliate organizations which include over 80 top MNCs from around the world which are also part of the Fortune 500 list of companies.
Will The Job Assistance Program Guarantee Me A Job?
In our Job Assistance program we will be helping you land in your dream job by sharing your resume to potential recruiters and assisting you with resume building, preparing you for interview questions. Intellipaat training should not be regarded either as a job placement service or as a guarantee for employment as the entire employment process will take part between the learner and the recruiter companies directly and the final selection is always dependent on the recruiter.
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