IT Professionals, Software Administrators, Developers, Analysts and Sales, Marketing and Operations Managers can benefit from this SAP CRM course.
There are no prerequisites for taking up this training. Regardless of your prior skills and experience, you can master SAP CRM.
SAP is one of the biggest names in the domains of enterprise resource planning and customer relationship management. Learning the SAP CRM can help you get a clear understanding of the skills needed for a CRM solution. Since SAP is so widely used in the world today, getting training in SAP CRM can help you rise in your career fast. The Intellipaat SAP CRM training has been created by industry professionals with extensive experience. Upon the completion of the Intellipaat SAP CRM certification training, you can grab the best jobs in the CRM domain.
Introduction to the SAP CRM tool, what are the features of SAP CRM and its industry solutions,System Landscape, Overview of Marketing, Sales, Services, Channel Management., SAP Operation and Implementation-SAP Solution manager, what are the various components of CRM and its integration, easy access, what are the key capabilities of CRM and the channels of interaction, introduction to the SAP CRM Web User Interface, configuration and application enhancement tools, structure of a personalized dialogue box.
What is a CRM business partner, what are the basic setting for the field grouping and no ranges, what are the business partner relationships, how to map the BP with the classification and the account group from the ECM to the CRM, basics of SAP CRM organizational structure and organizational management, determining the organizational data, types of CRM products, how to create a hierarchy and category using SAP CRM.
What is a CRM business partner, what are the basic setting for the field grouping and no ranges, what are the business partner relationships, how to map the BP with the classification and the account group from the ECM to the CRM,BP Categories, BP Roles, BP Relationships, Related Customization.
Fundamentals of SAP CRM Organization Structure, how to mapping the Organization Model & Enterprise Structure from ECC to CRM,Creation and display of Org. Model, Organization data determination, Organization data profile, Related Customization.
The various CRM Product types, creation of Hierarchies & Categories, how to create the Attributes & Set Types, process to map the Product Master & Material Master from ECC to CRM, Enhancement of Product Master, Creation of Material, Warranty, Financing and Services, Related Customization
Customization of Business Transactions, Item category determination, processing transaction for quotation, enquiry and order, how to customize the transaction types, assigning item category determination, how to map the transaction types and sales document processing from ECC to CRM, Business Activity Management and monitoring the tasks.
Introduction to the CRM marketing, what is a marketing plan and marketing calendar, understanding marketing analytics, how to create profiles and target groups, managing and automating a campaign, how to segment business partners, managing leads and external lists, managing trade promotion.
Introduction to the sales cycle, what is opportunity, quotation and order management, what are special functions, managing credit, partner and transaction processing, how to map the sales transaction between SAP ECC and SAP CRM.
CRM services, what is a service request, what is service ordering and contract management, what are service agreements and service contracts, workflow and escalation management, product service letters.
CRM middleware overview, what is middleware, administering a basic replication, what is an administration console, what is a delta load and an initial load, exchange of data between a CRM and an ECC.
Introduction to interaction center, what are the various components and framework, processing in interacting center and agent functions, what is a visible component configuration, the profile of a IC manager and IC agent.
Introduction to the SAP CRM Web Channel and ICSS (Internet Customer Self Server), the scenarios of b2B and B2C, how to configure the web application, product catalog creation, cross-selling, upselling, maintenance of web shop, publishing the web product catalog content.
Understanding what is Mobile Application Studio, the rich set of functions available, what is the SAP CRM Mobile Sales and Mobile Service.
This Intellipaat SAP CRM training is a comprehensive learning approach to master the SAP CRM domain. As part of the training, you will learn SAP CRM fundamentals, working with SAP CRM web user interface and deploying SAP CRM for the sales, marketing and service through hands-on projects and case studies.
You will be working on real-time SAP CRM projects and step-by-step assignments that have high relevance in the corporate world, and the course curriculum is designed by industry experts. Upon the completion of the training course, you can apply for some of the best jobs in top MNCs around the world at top salaries. Intellipaat offers lifetime access to videos, course materials, 24/7 support and course material upgrading to the latest version at no extra fee. Hence, it is clearly a one-time investment.
Intellipaat SAP CRM training course will provide you complete proficiency to clear the SAP Certified Application Associate – CRM Foundation with SAP CRM 7.0 EhP3 exam. The complete course content is in accordance with the requirements of this certification.
The Intellipaat training will give you ample opportunities to work on industry-designed real-world projects and case studies. All this will help you fast-track your career with hands-on experience in the domain. Upon the completion of the Intellipaat training, you will solve quizzes that are modeled on specific types of questions asked in the certification exam. We also award you with the Intellipaat Course Completion Certificate once you score at least 60% marks in the qualifying exam and complete the project work. Leading MNCs like Cisco, Standard Chartered, Sony, Ericsson, TCS and others acknowledge the Intellipaat certification.