In terms of customer service issues, which of the following is the least likely reason for using a robust CRM?

Question

1. A CRM can optimize the information shared among departments, resulting in better management of existing accounts.
2. A CRM can enable members of pertinent departments to have access to all the relevant information, enabling them to answer queries and resolve problems quickly and easily.
3. A CRM can provide a company's marketing department with the information needed to identify and target new customers.
4.  A CRM can provide a more rapid response to queries and concerns by forwarding the query to the right department.