Blue Prism Error - Internal : The specified item was not locked by this business object

Question

When I am executing Mark Exception Action stage(Work Queue - Mark Exception) then I am getting an error.

Answer 1

This error is happening because the item that you're trying to update with a new status is not locked by your process. Now there can be a number of reasons as to why this is happening, I am mentioning some below:

• The item was already updated
• The item ID was overwritten with some different item ID
• The previous item has been marked as an exception, and the process received a new item id, but it has not been locked. You cannot update a new item, because it has not been locked at the start of the process.
• The item has been deferred and that action unlocks the item.