To transition from a fresher to a Cloud Support Associate, you need skills in cloud platforms, a basic understanding of cloud concepts and services, troubleshooting abilities, customer service skills, ticketing system familiarity, communication skills, problem-solving capabilities, and basic knowledge of networking and scripting languages.
If you are planning to get into the cloud computing field, then check out this video on how Khushi Singh got a cloud job as a fresher just after completing Intellipaat's Advanced Certification in Cloud Computing and DevOps.