What are some common challenges that technical support professionals face when transitioning to system administrators, and how can they overcome these challenges?

Question

What challenges do tech support professionals encounter when becoming system administrators, and how can they overcome them?

Answer 1

When transitioning from technical support to system administration, individuals should develop skills in server management, network configuration, and security protocols. Knowledge areas should include operating systems (e.g., Linux, Windows), virtualization, scripting (e.g., PowerShell, Bash), and troubleshooting. Strong communication and teamwork skills are also essential to effectively collaborate with IT teams and end-users while maintaining and optimizing computer systems and  networks.

If you are interested in getting into this field, then check out this video about Mohammed Riyaz and how he got promoted with a good salary hike just after completing Intellipaat's Advanced Certification in Cloud Computing.