How can I transition from a call support role to become a business analyst?

Question

How do I move from a call support position to becoming a business analyst?

Answer 1

To transition from call support to a business analyst, start by acquiring analytical skills through online courses or certifications. Showcase your problem-solving abilities and understanding of business processes on your resume. Network with professionals in the field, and express your interest in business analysis during job interviews. Emphasize your communication skills and ability to translate technical information to non-technical stakeholders. Seek opportunities within your current company or apply for entry-level business analyst positions to gain hands-on experience. If you are interested in getting into this field, then check out Uday Kumar’s video. This video describes how he got a career shift from non-tech to Business Analyst with a good salary hike just after completing Intellipaat's Advanced Certification in Data Science and AI.