A Support Engineer focuses on technical support responsibilities, including resolving customer issues and offering solutions. On the other hand, a Senior Support Engineer assumes a higher-level position by providing mentorship, leading teams, managing escalations, and contributing to support process development. They may also engage in customer relationship management and collaborate with other departments to enhance customer satisfaction and service quality.
If you are interested in getting into this field then I would like you to check out this on how Nitin Garg achieved a career transition from a Support Engineer to a Senior Support Engineer after taking Intellipaat’s cyber security course
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