DevOps engineers automate software processes, manage infrastructure, and collaborate with development and operations teams for efficient software delivery, focusing on technical aspects. In contrast, customer support roles prioritize direct customer assistance, troubleshooting, and ensuring customer satisfaction. DevOps engineers are more technically oriented in software development and operations, while customer support roles are customer-centric.
If you are interested to get into this field then check out this video about how Sunil successfully achieved a career transition as a DevOps Engineer just after completing Intellipaat's Advanced Certification in Cloud Computing and DevOps
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