SELECT cr.review_sk, cr.cs_sk, cr.full_name,
tolist(to_char(cf.fact_date, 'mm/dd/yyyy')) "appt",
cs.cs_id, cr.tracking_number
from review cr, cs, fact cf
where cr.cs_sk = cs.cs_sk
and UPPER(cs.cs_id) like '%' || UPPER(i_cs_id) || '%'
and row_delete_date_time is null
and cr.review_sk = cf.review_wk (+)
and cr.fact_type_code (+) = 183050
GROUP BY cr.review_sk, cr.cs_sk, cf.fact_date, cr.tracking_number
ORDER BY cs.cs_id, cr.full_name;