Introduction to Salesforce

Let’s start off with this Salesforce tutorial with a brief introduction to help you learn Salesforce in a better way. As customers have become the pivot around which the growth of any company revolves, it has become extremely important for companies to deploy apt CRM software solutions. However, customer requirements being diverse, most companies do not find a suitable CRM solution that best fits their needs. In this situation, Salesforce has emerged as a market leader. With flexibility and reliability as its primary features, Salesforce is most likely to continue dominating the market place in the years ahead.

Before moving forward in this Salesforce tutorial, watch this video on ‘Salesforce Developer Training for Beginners’:

Salesforce Tutorial for Developers – Learn Salesforce Online for Beginners Introduction to Salesforce Let’s start off with this Salesforce tutorial with a brief introduction to help you learn Salesforce in a better way. As customers have become the pivot around which the growth of any company revolves, it has become extremely important for companies to deploy apt CRM software solutions.

Learn for free ! Subscribe to our youtube Channel.

Interested in learning Salesforce? Enroll in our Salesforce Training now!

If you’re a developer, you know the pain of following so many code components in order to create an application. Well, Salesforce comes to your rescue here! In this Salesforce Developer tutorial, you’ll learn Salesforce so as to make your understanding perfect! With Salesforce, you can create applications in just a few days or a few weeks and make them visible to as many clients as you want with the customizations provided. Isn’t it amazing? By the end of this Salesforce Developer tutorial, you’ll start to love everything about Salesforce.

Here are the topics that will be discussed in this tutorial:

Let’s read on!

Now the question is how does Salesforce work to provide its customers with a platform like this? Well, Salesforce works on the cloud. It is basically a cloud-based platform that provides tools to its clients for building an application or a platform to its clients wherein they can use its products. 

Before we get deeper into Salesforce in this Salesforce Developer Tutorial for Beginners, let’s first see what Cloud Computing is.

Cloud Computing

So, what is Cloud Computing? Cloud Computing is basically referred to as Internet-based computing that involves shared resources, information, and software which has been provided by computers and mobiles.

In other words, a cloud is a unique place where you can store as much data as you want to make it accessible from anywhere in the world by just having an Internet connection and a device to access it. Instead of storing data on your device, uploading the data onto the cloud and then viewing it from some other place is called accessing the cloud.

Talking about the types of Cloud Computing platforms, there are three types of cloud services available:

  • Infrastructure as a Service (IaaS)
  • Software as a Service (SaaS)
  • Platform as a Service (PaaS)

Services in Cloud Computing

Infrastructure as a Service

When a cloud service provider uses Infrastructure as a Service (IaaS), they mostly concentrate on infrastructural services such as a server, hosting, storage services, etc.

Salesforce doesn’t use Infrastructure as a Service as there is no need for installing any software or hardware program. Instead, all the apps and data are stored securely onto the cloud. You also don’t need to take any back up as the cloud takes care of it automatically.

Platform as a Service

Platform as a Service (PaaS) provides a platform for its customers to develop and deploy apps. Users can customize this according to their business needs. They need to just manage their data and application resources. PaaS is basically used by developers. The provider basically takes care of the underlying infrastructural parts, and the users are given predefined tools using which they can build their own applications.

Software as a Service

Software as a Service (SaaS) is a software delivery model in which the software is licensed on a subscription basis and is hosted centrally.

Salesforce uses Software as a Service as there is no need for installation, downloads or setups. You just need to login to your Salesforce account and start using your subscribed apps over the cloud. It is way more convenient for you, isn’t it? 

Differences Between the Services and Components Managed by IaaS, PaaS, and SaaS

Difference between SaaS, IaaS, PaaS

Salesforce uses PaaS (Platform as a Service) and SaaS (Software as a Service). Next up in this Salesforce Developer Tutorial for Beginners, let us see why you should learn Salesforce.

Why learn Salesforce?

This Salesforce tutorial begins with a discussion on why you need to learn Salesforce. Basically, Salesforce started off as a Software-as-a-Service (SaaS) company providing a Customer Relationship Management (CRM) platform on the cloud.

Along with SaaS, now, it provides the Salesforce platform to its clients wherein they can create their own applications; this is called Platform as a Service (PaaS). Although Salesforce earns the most by PaaS, SaaS is also used by many Fortune 500 companies.

Traditional CRM vs Salesforce CRM

CRM is considered to be the most efficient technique to create relationships among customers. It can be used to target contacts, leads, and opportunities. You can also use the CRM software for dealing with tracking, product planning, manufacturing, and shipping.

Traditional CRMSalesforce CRM
Hosted on a company’s own serverHosted on the cloud
Difficult to understand and useEasy to understand and use
Takes months or even years to set upCan be set up in a few days or weeks
Requires overall higher costRequires overall lower cost

Go through this Salesforce in London Course to get a clear understanding of Salesforce!

Next, in this Salesforce Developer Tutorial for Beginners, we will talk about the legacy systems and platforms in Salesforce.

Problems with Traditional Software Methodology (Legacy Platforms)

In the traditional software methodology, to create an application, developers had to follow these steps:

  • Formation of an idea for building an application
  • Buying and setting up hardware
  • Installing software
  • Defining users and providing them with different accesses
  • Setting up means for reporting and analytics
  • Building security around the application
  • Making it mobile phone accessible and social

A usable application is created! Although, the whole process is tedious and time-consuming. It generally takes around 6–12 months to implement these steps.

Problems with Traditional Software Methodology or Legacy Platforms

To solve this problem, Salesforce came into the picture and became popular.

With Salesforce, the developer isn’t worried about buying and setting up the hardware, installing the software, defining users, setting up means for reporting and analytics, building security around the application, and making it mobile phone accessible and social. As with Salesforce, all of these code components come as a single package.

Problems with Traditional Software
Developers can go ahead and create an application and release it to their clients. As they don’t need to worry about any of the core components, Salesforce has gradually increased their productivity. Now, they can straightaway build the application on the platform provided to them by Salesforce and release it onto the cloud.

Wish to crack Salesforce job interviews? Intellipaat’s Top Salesforce Interview Questions are meant only for you!

Next up in this Salesforce Developer Tutorial for Beginners, we will see why  Salesforce is gaining so much popularity.

Why is Salesforce gaining popularity?

Source: Gartner

It is quite evident from the graph how Salesforce has topped the Magic Quadrant leaving behind Microsoft and Oracle. Although the cost is more, Salesforce provides the best user-friendly interface as compared to any other CRM software.

Salesforce is the number one CRM tool being used around the world today. It offers an entire range of applications that can be very useful in lead generation and improving sales and deal closure. Along with that, it also helps in the marketing domain, customer service, analytics, and many other applications.

Reasons why Salesforce is gaining so much popularity:

  • Scalability and customization
  • Multi-tenant architecture
  • Partner ecosystem
  • Data security
  • Continuous enhancing of the application and the platform

Recommended Audience

This Salesforce tutorial is beneficial for anybody who wants to learn about CRM. Software Developers, Administrators, Cloud Computing Professionals, and Project Managers can learn and benefit from this Salesforce tutorial.

Come to Intellipaat’s Salesforce Community if you have more queries on Salesforce!

Watch this ‘How to learn Salesforce?’ tutorial video:

Salesforce Tutorial for Developers – Learn Salesforce Online for Beginners Introduction to Salesforce Let’s start off with this Salesforce tutorial with a brief introduction to help you learn Salesforce in a better way. As customers have become the pivot around which the growth of any company revolves, it has become extremely important for companies to deploy apt CRM software solutions.

Learn for free ! Subscribe to our youtube Channel.


There are no prerequisites to take up this Salesforce tutorial.

Do you want to learn how to create a customized and secure Salesforce environment? Enroll in Salesforce Certification Course now!

Frequently Asked Questions

What is Salesforce and why it is used?

Basically, is a SaaS company that leverages cloud computing to design Customer Relationship Management (CRM) software for organizations. This CRM software can be used by salespeople to track sales, support people to track the resolution of queries and cases, and the entire workforce of a company to collaborate with each other.

Is Salesforce easy to learn?

Though Salesforce is extensive, it is not difficult to learn. If you put your mind and head into learning the Salesforce CRM and at the same time take up this online Salesforce Training course, you will be able to master Salesforce within weeks.

What’s so great about Salesforce?

The capability of Salesforce in building on-demand software reduces the cost of end-customers. This is because it provides a common platform for managing networking, hardware, and software. Thus, Sales and communication can be improved significantly and that too in a cost-effective manner.

Is it good to learn Salesforce?

Yes, it is good to learn Salesforce. The demand for Salesforce administrators and developers is on the rise. Numerous companies are in pursuit of skilled people who can help manage the Salesforce suite. For this particular reason, Salesforce is definitely a career option to opt for.

Does Salesforce has a future?

Ever since Salesforce replaced Oracle’s Seibel around 2 decades ago, it has continued to dominate the CRM world. And, Salesforce is still evolving at an alarming rate in terms of functionalities and features. So, yes! Salesforce has a future undoubtedly, and you can incline the course of your career with the rapid evolution of Salesforce by being a certified individual.

What companies use Salesforce?

Salesforce CRM is leveraged by several big companies. The most prominent ones are Spotify, AWS, U.S. Bank, Toyota, Aldo, and the New York Post.

Does Salesforce require coding?

Salesforce does involve coding when it comes to operating around its inherent programming languages ‘Apex’ and ‘Visualforce’. But no matter, these languages resemble a great deal with Java. So, if you have an understanding of Java, you will face no hurdles while mastering Salesforce.

Table of Contents

Salesforce Meaning

What is salesforce?: In the previous section of this Salesforce tutorial, you got an Introduction to Salesforce. So, What is Salesforce? This session will explain the actual Salesforce meaning in detail. Salesforce is a cloud-based software company that provides its customers with a platform to develop their own applications without following the tough steps that they used to follow in Read More

Salesforce Marketing Cloud

What is Salesforce Marketing Cloud?: In this session of the Salesforce tutorial, you will be introduced to Salesforce Marketing Cloud, along with the related details of why you should choose Salesforce Marketing Cloud. Watch this Salesforce Marketing Cloud Training Videos for Beginners: [videothumb class="col-md-12" id="CHO8gezqBls" alt="Salesforce Marketing Cloud Training Videos For Beginners" title="Salesforce Marketing Cloud Read More

Salesforce CRM

What Is Salesforce CRM?: This tutorial talks about the hot buzz in the market, Salesforce CRM. Wait, what is Salesforce CRM? Well, CRM Salesforce is owned by which is a Cloud Computing company headquartered in San Francisco, California. It is a cloud-based CRM which doesn’t require IT experts to set up or manage the cloud. One can simply log Read More

Salesforce Architecture

Architecture of Salesforce: By now, you would have understood that you can use Salesforce to deliver a highly customizable application to your customers. In order to understand how Salesforce works, it is important to understand the architecture of Salesforce. Think about the Salesforce architecture as a series of layers sitting on top of each other. Watch this Salesforce video: [videothumb Read More

Salesforce Developer Account & Login

How to create a Salesforce Developer Login Account?: In order wok on Salesforce, we’ll need to create a Salesforce login. Where you can login and work according to your requirement. There are many Salesforce login editions one can use. But we will be creating our salesforce login account using the Salesforce Developer login account. Salesforce allows you to create a Read More

Salesforce – Data Types, Field Types and Components

Datatypes in Salesforce: There are different kinds of data types depending on conditions. There are five different data types in API – ID String Boolean Double Varies by type Want to know more about Salesforce? Read this extensive Salesforce Tutorial! Different field types depending on the data types - ID Look up relational, master-detail relationship String Auto number, email, phone, Read More

Creating Salesforce Application

Salesforce Application: It is a collection of tabs which work as a unit to give functionality. We can customize an existing app to match the method to work or construct novel apps by assembling standard and custom tabs. Salesforce gives standard apps such as Sales, Call center, Marketing Cloud and Community Salesforce application is of two types one is custom App and another Read More

How to install App Exchange Applications?

Install App exchange Application: Step 1:  Firstly you have to Login to your salesforce and then go to the app menu and select app exchange. After clicking on app exchange it will directly navigate to Step 2 – Now you can search the app you need. Like as if you search for the app Sdocs. Step 3 – When you click on that Read More

Salesforce Objects Tutorial

Salesforce Objects: are database tables which permit us to store data specific to the organization. It is of two types – Standard Objects: Standard objects are that kind of objects provided by Such as users, contracts, report, and dashboards, etc. Custom Object: Custom objects are that kind of objects created by us. It supplies information which is unique Read More

Creating Custom Fields

Create Custom Fields: To create custom fields we have to create custom objects first.  Now we are going to build custom fields in Student objects. Father Name DOB Phone Address Fee paid Wish to crack Salesforce job interviews? Intellipaat's Top Salesforce Interview Questions are meant only for you! Step 1 - To create field in a custom object go to Read More

Creating Reports

How to Create Reports: It is very simple and quick to create reports in salesforce. First login to your salesforce association group and then click on reports tab you would navigate to below screen. When you click reports tab it will display above the screen. Dashboard folder is used Navigate list of the dashboard screen. Create a new report folder Read More

Wrapper Class in Salesforce

What is Wrapper Class in Salesforce?: You learned about Salesforce in-depth in the previous sessions of this Salesforce tutorial. Let’s now learn what is wrapper class in salesforce. A wrapper class is nothing but a collection of different Salesforce data types. You can combine multiple data types and utilize them for various purposes. For example, there is a wrapper class that can Read More

Governor Limits in Salesforce

Salesforce Governor Limits : Governor Limits in Salesforce are used to ensure that there is an efficient use of resources present on the multitenant platform. There are some limits which are specified by for code execution to have effective processing. Before moving on, let’s see what we’ll be learning by the end of this tutorial on Governor Limits in Read More

Process Builder in Salesforce

What is Process Builder in Salesforce?: Now, since you have learned about Workflow and Apex Trigger, it’s time for you to learn about this wonderful tool by Salesforce which is actually a must tool for Salesforce Developers. Here are the topics we will be covering in this section: What Is Process Builder in Salesforce? Why Use Process Builder in Salesforce? Read More

Workbench Salesforce

What Is Workbench Salesforce?: In this section, we are going to learn about this amazing tool called Workbench Salesforce. It is basically a web-based tool designed for Salesforce experts, administrators, and developers which allows them to interact with Salesforce organization or Force APIs to update, delete, insert, and export data. Here are the topics which we are going to discuss Read More

Batch Apex in Salesforce

What Is Batch Apex in Salesforce?: In this section, we will understand about Batch Apex in Salesforce. Consider a situation wherein you have to process a large amount of data on a daily basis and have to delete unused data. It would be difficult to manually do so. This is where batching with Apex Salesforce comes to your rescue. Watch Read More

Workflow in Salesforce

Workflow Rules in Salesforce: Workflow in Salesforce is basically a container or business logic engine which automates certain actions based on particular criteria. If the criteria is true, the actions get executed. When it is false, the record will get saved but no action will get executed. Here are the topics which we are going to discuss in this section: Read More

Triggers in Salesforce

What Is Trigger in Salesforce?: Triggers in Salesforce are called Apex Triggers. These are distinct and are available specifically for common and expected actions like lead conversions. Here are the topics you will learn in this section: Bulky Trigger Trigger Syntax Trigger Context Variables Triggers in Salesforce Vs. Workflow in Salesforce Limitations of Workflows That Read More

Salesforce Lightning Tutorial

Introduction: In this Salesforce tutorial, you will learn all the basics of Salesforce Lightning and you will learn how important Salesforce Lightning is. Let’s see what is CRM and what made Salesforce come into play? CRM stands for customer’s relationship management which is a tool by which a company manages the customer’s interaction based on the data analysis. Salesforce Lightning: Read More

Salesforce Cheat Sheet

Salesforce Quick Reference Guide: If you are having a hard time remembering all the features and functionalities that are provided by salesforce platform then this cheat sheet is exactly what you need! At Intellipaat, we strive to make the lives of our learners easy by helping them in any way we can and this is exactly why we have designed Read More

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