What are the typical steps that individuals follow when transitioning from a customer support role to becoming a cloud computing expert?

Question

What are the typical steps individuals take to move from a position in customer support to one as a cloud computing expert?

Answer 1

Transitioning to a cloud expert from customer support involves steps like understanding cloud concepts, earning certifications (e.g., AWS, Azure), hands-on practice, specializing (e.g., security, DevOps), coding skills, staying updated, networking, building a project portfolio, seeking mentorship, tailoring your resume for cloud roles, and embracing lifelong learning in the evolving cloud field.

If you are interested in getting into this field, check out this video about Gulfam and how he achieved a career transition from customer support to a cloud computing expert just after completing Advanced Certification in Cloud Computing and DevOps from Intellipaat.