New to Salesforce and having some issues with the Approval Process setup. I have combed the web looking for solutions but nothing is working.
I have a multiset approval process in place and that part is working fine, what I need is an email template (Which I think I have but not a good one) that I can reply Yes, Y, Approve or No, N, Reject, etc... to approval/reject the case.
When the approver replies by email it just sends me an email to the case owner and not to salesforce, what am I doing wrong?
Sorry, I don't think I should post any code here as it pertains to internal operations.
Thanks for any help on this.