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I have an email template that I would like to launch from within the case using a Link/Button. I see the option under Setup->Customize->cases->button and links I even see where I need to place the URL. What I don't see is any documentation on how to build the URL to launch an email template. Any help you be great

1 Answer

+1 vote
by (31.8k points)
edited by

It is possible for you to create a custom button [URL] in the object and add the same in the page layout. You can then go ahead and paste the URL as given below wherein template_id is the ID of the template in the instance.

You can customize the URL as per your need:

<a href="https://na2.salesforce.com/_ui/core/email/author/EmailAuthor?p3_lkid={" target="_blank"rel="nofollow">https://na2.salesforce.com/_ui/core/email/author/EmailAuthor?p3_lkid={</a>!Account.Id}&retURL=%2F{!Account.Id}&template_id=00XR0000000DycV 

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