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Could someone tell me what are Ticketing tools in Oracle DBA?

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Ticketing tools in Oracle DBA are tools that can be used to deal with tickets for different purposes like incidents, production changes and knowledge base. There are quite a few tools that are used in Oracle DBA and they are:

BMC Remedy, HP ITSM, Service First, etc.

If you are a beginner in this field then check out the Oracle DBA course and look at the following YouTube video on Oracle SQL Tutorial for Beginners to help you gain more insights that help you get started.

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