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What are Ticketing tools in Oracle DBA?

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Could someone tell me what are Ticketing tools in Oracle DBA?

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Ticketing tools in Oracle DBA are tools that can be used to deal with tickets for different purposes like incidents, production changes, and knowledge base. There are quite a few tools that are used in Oracle DBA and they are:

BMC Remedy, HP ITSM, Service First, etc.

If you are a beginner in this field then check out the Oracle DBA course 

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