Yes, pursuing career in technical support is really worthful. The most in-demand jobs of the upcoming years are brought by big data analytics. It may have a massive business all over the world. With the decrease in computation costs, big data are increasingly coming into the big picture. There are various sectors that have a huge demand for big data such as healthcare, retail, and e-commerce, financial services, telecommunications, banking, travel, etc. Learning this technology will provide ample opportunities in the future.
If you are interested in learning more about this technology I will recommend you to take up Intellipaat Big Data Analytics Certification which is specially designed in collaboration with E & ICT Academy IIT Guwahati. It is a post-graduate training program on Big Data Analytics that will help you become a Big Data Analyst from scratch.
Before that do check out this video on how Intellipaat helped Prerna Tiwari to shift her career from technical support domain to big data analyst field -