The key responsibilities of a Support Manager include overseeing a team of support executives, managing workflows, setting goals and targets, ensuring high-quality service delivery, handling escalated customer cases, and monitoring team performance. They should possess strong leadership and communication skills, be adept at problem-solving and decision-making abilities.
If you are planning to pursue your career in this field then check out this video on how Debjit successfully got promoted to managerial role after completing Business Intelligence Masters Program from Intellipaat.
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