What are the main differences between being a Support Executive and a Support Manager?

Question

What are the main differences between the roles of support manager and support executive?

Answer 1

The main differences between a Support Executive and a Support Manager are their levels of responsibility and scope of work. A Support Executive focuses on providing direct customer support, handling inquiries, and resolving issues. A Support Manager, on the other hand, oversees a team of support executives, manages workflows, sets goals, and ensures efficient operations.

Support Manager is a next step of Support Executive. If you are interested to know more about this then check out this video on how Debjit successfully got promoted to managerial role after completing Business Intelligence Masters Program from Intellipaat.