What are the key skills and knowledge areas that a person needs to develop when transitioning from technical support to system administration?

Question

What skills and knowledge are essential for transitioning from technical support to system administration?

Answer 1

To transition into a system administrator role from technical support, begin by deeply understanding the systems you'll manage, including servers, networks, and operating systems. Obtain relevant certifications like CompTIA Network+ or MCSA/MCSE. Gain practical experience through labs or volunteering for system-related tasks. Develop expertise in scripting and automation, such as PowerShell or Bash. Hone your troubleshooting and problem-solving abilities. 

If you are interested in getting into this field, then check out this video about Mohammed Riyaz and how he got promoted with a good salary hike just after completing Intellipaat's Advanced Certification in Cloud Computing.