Tech Mahindra is among the top companies in the field of information technology and business process outsourcing (BPO) in India. They are always in pursuit of new talent. One thing that sets them apart from others is their clear-cut interview process. Regardless of whether you are applying for a technical position, a customer service agent role, or a voice/chat process profile, you need to follow a clear interview prep process to pass the interview.
We have gathered 50 of the most popular Tech Mahindra interview questions from various platforms and real candidate accounts. In addition to HR interview questions, we have created sections for freshers, BPO, voice process, chat process, and technical support interviews, with each section specially designed to help you master the specific role you are targeting.
Table of Contents:
Overview of Tech Mahindra
Tech Mahindra, headquartered in Pune, Maharashtra, was founded on October 24th, 1986, originally called Mahindra British Telecom, by Anand Mahindra as a part of the Mahindra Group. Now, it offers IT, telecom, BFSI, manufacturing, healthcare, and consulting services in over 90 countries and has more than 1,250 customers, including Fortune 500 companies. As of March 2025, the company employs approximately 148,000 associates.
The annual revenue of the organisation was ₹541,397 million / USD 6.3-6.5 billion for the 2024-2025 calendar year.
Understanding the Tech Mahindra Interview Process
The interview framework used by Tech Mahindra is a multi-phase procedure intended to assess suitability in terms of communication skills, technical expertise, and personal abilities, as well as corporate culture. Here’s how the organisation breaks down its interview process:
1. Written Test (Round 1)
- Includes an essay in English, verbal, logical, and quantitative reasoning segments, as well as some basic technical questions concerning programming from relevant fields.
- Includes a total of 75 questions with 30 logical reasoning, 10 quant, and 35 English, with a variable time frame of 90-142 minutes.
2. Psychometric Test (Optional Round 2)
- Personality evaluation over 80 questions in 20-30 minutes, usually non-elimination focused, supportive of evaluative systems.
3. Technical Written Test (Round 3)
- Focused on coding like data structures and algorithms, DBMS, SQL, OOP, and basic pseudocode questions. Moderate complexity, usually time-bound (~2 hours) or elimination-based.
4. Technical Interview (Round 4)
- 10 to 15 minutes face-to-face or on a video call with a Tech Mahindra engineer. Requires an in-depth understanding of data structures, algorithms, programming, OOP, DBMS, operating systems, networking, and resume- or practice-based coding and puzzle questions.
5. HR Interview (Round 5)
- Describe yourself, why this company, strengths and weaknesses, future career roadmap, willingness to relocate, salary, and work expectations. This round dives deeper into personality alongside motivation, career vision, and values alignment.
Tech Mahindra Interview Questions for Freshers
Landing your first position at Tech Mahindra can be life-altering, particularly if you are beginning your journey in IT or BPO. For freshers, interviews are usually a combination of foundational technical questions, behavioral questions, project reviews, and educational history. This segment discusses Tech Mahindra’s interview questions for freshers and answers that assist in proper preparation, helping you stand out among other candidates.
1. What programming languages are you comfortable with?
Out of all programming languages, I am the most comfortable with Java and Python. Java was a go-to language for me in college, especially when taking object-oriented programming and Android development courses. I have also used Python for simple scripting and data analysis because of its powerful libraries.
2. Explain one DSA concept you’ve learnt.
One key DSA concept is the binary search algorithm. It’s used for locating an element within a sorted array by continually splitting the array into smaller subarrays. Its time complexity is O(log n), which makes it significantly faster than linear search when handling larger datasets.
3. What is SDLC?
SDLC, or Software Development Life Cycle, is the orderly procedure carried out in the development of software that involves steps such as requirement gathering, design, development, testing, deployment, and maintenance. Each step helps in achieving a final product that fulfils user needs as well as is dependable.
4. What is normalisation in DBMS?
Normalisation is the process of organising a relational database, which is a collection of data that is organized as a set of tables to remove redundancy as well as improve certain factors like data accuracy. This is achieved by increasing the number of tables while reducing their size and linking them through foreign keys. The result is a database that is streamlined and easier to manage.
5. What is OOP (Object-Oriented Programming)?
Object-oriented programming is a type of programming that develops software using real concepts such as objects and classes that an individual is familiar with. The language allows encapsulation, inheritance, polymorphism, and abstraction, which facilitates the development of modular, reusable, and easy-to-maintain code. I have integrated OOP concepts widely in my projects based on Java.
6. Describe your final-year project.
An AI-based chatbot for answering college-related FAQs was a part of my final-year project. I developed it with Python alongside a simple natural language processing (NLP) engine. The objective of the project was to automate response handling to lessen the need for manual interaction in dealing with monotonous student queries. The solution was deployed on the cloud to improve access.
7. How did you test your project?
I evaluated the chatbot with unit tests to assess specific functions and with integration testing to confirm that all components worked together seamlessly. Additionally, I developed several user queries and error scenarios to test the overall precision and durability of the chatbot.
8. What are your learnings from your internship?
The internship taught me collaboration, deadlines, and proper coding etiquette, like how to write clear and precise documentation. Practicing agile software development and using tools for bug tracking and version control (Git) gave me firsthand experience with industry standards. This knowledge will serve me well in the corporate world.
9. How are data structures used in your project?
To improve the efficiency of the chatbot, I utilised hash maps to store frequently asked questions and their corresponding answers. In addition, I stored the session history for users’ queries in arrays. Achieving optimisation in performance was possible due to the selection of appropriate data structures.
10. Share an experience where you solved a tough bug.
In my chatbot project, I dealt with the problem of bot crashes caused by long or unexpected inputs. After troubleshooting, I found out that special characters were systematically mistreated by the string parser. The solution I employed was regex-based input validation and sanitisation, which not only stopped the crashes but also enhanced stability.
Tech Mahindra Technical Interview Questions
Tech Mahindra’s technical round evaluates your knowledge on important programming topics such as data structures, algorithms, databases, and operating systems. You might also need to demonstrate coding, logic explanation, or problem-solving steps. Given below are some of the Tech Mahindra interview questions with answers that have been provided in the simplest form possible.
11. What is the difference between an abstract class and an interface in Java?
An interface only has abstract methods (until Java 8), but an abstract class can have both abstract and concrete methods. While abstract classes are helpful for base functionality and partial abstraction, interfaces are utilised for full abstraction and can enable multiple inheritance.
12. What is the difference between a process and a thread?
A process is an independent program with memory space of its own. On the other hand, a thread is a subprocess of light weight within a process that shares memory with other threads. In terms of resources, threads are more efficient but need to be synced for data that’s shared.
13. What is recursion? Give an example.
Sometimes solving a problem involves taking a number of tiny actions that, when taken one after the other, would solve a larger issue. These kinds of functions are referred to as recursive functions.
Example:
Calculating factorial:
int factorial(int n)
{
if (n <= 1) return 1;
return n * factorial(n - 1);
}
14. What is the difference between SQL and NoSQL databases?
MySQL and PostgreSQL are examples of SQL databases that are relational and have structured schemas. MongoDB and Cassandra are examples of NoSQL databases that are non-relational and support unstructured data, scaling horizontally. NoSQL works better for large-scale distributed systems, while SQL is better for complicated queries.
15. Explain the difference between pass by reference and pass by pointer in C++.
Pass by reference creates an alias for the original variable, requiring no dereferencing.
Pass by pointer requires the * and & operators to manipulate values using the given memory address.
Both alter the base variable value and therefore differ in syntax and memory handling.
16. What is a deadlock in operating systems? How can it be avoided?
Deadlock occurs when two or more processes are waiting indefinitely for resources held by each other. It can be avoided using strategies like resource ordering, Banker’s algorithm, or by preventing at least one of the four necessary conditions for deadlock (mutual exclusion, hold and wait, etc.).
17. What are the phases of the SDLC?
The phases included in the Software Development Life Cycle are:
- Requirement Gathering
- System Design
- Implementation (Coding)
- Testing
- Deployment
- Maintenance
Every stage contributes to organised development and effective project completion.
18. Differentiate between a compiler and an interpreter.
Compiler: C and C++ are examples of languages where a compiler translates the entire source code into machine code.
Interpreter: With Python, an interpreter translates and executes code line by line.
Interpreters are easier to debug, while compilers perform faster overall.
19. What is the difference between linear and binary search algorithms?
- Binary search is O(log n) time, but it works only on sorted arrays because it divides the search space in half.
- Linear search is O(n) time and checks each element one at a time.
For large, sorted datasets, binary search is much more efficient.
20. What is function overloading in C++?
Function overloading in C++ improves code and makes it more readable. It allows multiple functions to share the same name as long as they differ in parameter types or numbers. It is in favour of polymorphism because the same operation can be performed differently depending on the inputs.
Tech Mahindra HR Interview Questions
Tech Mahindra’s initial HR interview concentrates on your professional history, motivation for applying, communication skills, and overall fit within the company’s culture. Although the HR questions may appear trivial, they have a significant bearing on your overall selection. Below, we list and answer the most common Tech Mahindra HR interview questions, focusing on both freshers and experienced candidates.
21. Tell me about yourself.
I have a degree in computer science and a keen interest in problem-solving and software development. I’ve used Python and Java in a number of academic projects, and I just finished an internship where I worked with an Agile team and helped design backend APIs. I’m eager to launch my career at a firm like Tech Mahindra that promotes innovation and digital transformation because I appreciate learning new technologies.
22. Why do you want to work at Tech Mahindra?
Tech Mahindra’s clients and presence around the world are accompanied by a strong focus on digital transformation. I admire its work in emerging technologies like 5G, AI, and blockchain. The opportunity to work in such an environment would provide immense professional challenges while aiding in my personal development. I particularly appreciate the company’s focus on diversity and its culture of continuous learning.
23. Why should we hire you?
From what I have understood after reading the job description, it seems like I will be able to utilise my knowledge in programming and problem-solving to make a positive impact within your company. I am a very dedicated employee, and I align a great deal with Tech Mahindra’s mission of driving purpose with innovation.
24. What are your strengths and weaknesses?
My ability to quickly adapt to new situations and tools is one of my talents. I also have outstanding communication and time management skills.
My tendency to overanalyse minor issues can slow me down; therefore, that’s a drawback. However, I’m trying to make decisions more effectively by establishing more precise timelines and priorities.
25. Where do you see yourself in 5 years?
The position of a team lead or a tech specialist is what I wish to achieve in the next five years, and I believe I will also be able to juggle a few massive projects while onboarding new team members I intend to mentor. In fact, currently, my goal is to master AI so I can lead strategic missions for the company.
26. Are you willing to relocate?
The opportunity to work and relocate to other cities and countries is a possibility I very much look forward to, as globally understanding the IT world will allow me to be a part of diverse teams and technologies, which I believe are super flexible and essential in our field.
27. How do you handle pressure or tight deadlines?
To manage pressure, I keep everything organised and deal with larger projects in smaller, more easily tackled sections. I manage deadlines and keep lines of communication open with my colleagues. I have also learnt that short pauses and a calm mind enhance both attention and productivity.
28. Have you ever had a conflict with a teammate? How did you handle it?
Yes, I remember one in which there was a conflict over what technology stack should be used. I sparked a conversation to see what the issues were with each perspective, and after some time, a reasonable consensus was reached where work was done by people based on their strongest skills. That taught me a lesson on empathy and compromise, along with communication.
29. What motivates you to perform well?
Solving problems, especially in the real world, learning, and being part of a team where I can make meaningful contributions, motivates me a whole lot. Being recognised for the efforts and the work I put in also helps me stay driven and engaged.
30. Do you have any questions for us?
Of course, I am really interested to learn more details about the training schemes for freshers at Tech Mahindra and the metrics used for assessing performance in the first year. What do you consider to be the most relevant requirements for employees to be able to grow into leadership positions?
Tech Mahindra BPO Interview Questions
Tech Mahindra is one of the leading BPO service providers in the world, serving clients in telecommunication, banking, healthcare, and technology. For a BPO (voice or non-voice) role at Tech Mahindra, you will have to demonstrate good communication skills, customer care, and sound judgment in managing tough situations. Below are some of the Tech Mahindra BPO interview questions and answers that will help you in preparing effectively.
31. Can you describe what a BPO is?
BPO is an acronym that stands for Business Process Outsourcing. It refers to the practice of outsourcing certain business processes to specialised service providers. In the case of Tech Mahindra BPO positions, these may include customer care, technical support, sales, or even data services for customers from all over the world.
32. Why do you want to work in a BPO?
Of course, I would like to work in a BPO because here I can learn and refine my communication skills, understand international standards of customer service, and develop my career in a dynamic environment. I also found the training and career progression pathways offered by Tech Mahindra quite appealing.
33. What makes you suitable for this BPO role?
I possess good communication and customer service skills. I also have a lot of patience. I manage pressure, difficult situations, and processes quite well and am very flexible. In my view, these attributes make me suited to the customer service positions at Tech Mahindra.
34. How would you deal with a difficult or irate customer?
Initially, I would pay attention to the customer’s issue and listen to them very patiently without cutting them off. I would sympathise with their anger as well as tell them that I appreciate their worry. My goal would be to remain composed, not sound defensive, and do everything possible. Whether solving the problem myself or providing a contextual handover to the relevant department for resolution will be at my discretion. Following this, I’d check back with the customer to ensure that their problem was rectified without any remaining issues.
35. Are you comfortable working night shifts or rotational shifts?
Indeed, I appreciate that BPO functions are international in scope and need support at all hours. I am available for night shifts and weekend work as well as for any rotating schedules. I understand that maintaining focus during night shifts is critical, and I will structure my time and health to ensure these objectives are met.
36. What’s the difference between inbound and outbound processes?
- Inbound processes: Customers reach out to the BPO for help. These may be enquiries, complaints, or requests for assistance. The main goal is to resolve problems and achieve customer satisfaction.
- Outbound processes: The agent initiates contact with customers for lead identification, feedback, marketing, or the collection of payments. This position requires the ability to persuade others and deal with objections.
Both demand professionalism and distinction in speech, but outbound calls tend to need a greater degree of activism and persuasion.
37. How would you handle repetitive tasks without losing motivation?
Consistency is core in customer service. When attending to customers, they should always have a fresh experience, even though the tasks are repetitive. In my case, I prefer to be self-motivated through monitoring my performance, setting personal challenges, and interacting with clients. Welcoming feedback and viewing every call as a learning experience continues to increase my scope for improvement.
38. What do you understand by SLA in a BPO context?
SLA is short for Service Level Agreement, which outlines the agreed measurable benchmarks with the BPO and the client. These benchmarks are as complex as average handling time (AHT), response time, first call resolution (FCR), and customer satisfaction (CSAT), to name a few. Meeting SLAs is a must for client confidence, renewing contracts, and, within an organisation, for team performance reviews.
39. How do you prioritise tasks when handling multiple queries?
To me, every task has its urgency, complexity, and impact. For instance, if a service is offline, it will take priority over questions about billing. I make use of any customer relationship management (CRM) or ticketing system to ensure that tasks are handled in a timely manner so that no customer is over-delayed. Supervisors and teammates, when needed, coordinate and help me maintain a balance to resolve multiple issues.
40. Why do you want to join Tech Mahindra’s BPO team specifically?
Tech Mahindra is well-known for its inclusive and employee-focused culture, and it has a strong clientele and a strong global footprint. The organisation provides top-notch training courses, opportunities for professional advancement, and exposure to global customer service standards. Tech Mahindra is a fantastic environment to develop both professionally and personally, and I want to be a part of a company that emphasises quality and innovation.
Tech Mahindra Voice Process Interview Questions
Phone-based client engagements at Tech Mahindra require that the employees attend to the clients via phone, either to resolve challenges or give information. As for the interviewers, they check for good and fluent communication skills, some level of empathy, good articulation, high stress tolerance, and several other traits.
41. What is your educational background and computer experience?
I hold a bachelor’s degree in commerce, in addition to taking specialised classes on MS Office and CRM systems. I am well-prepared for the Tech Mahindra voice process because I frequently utilised Microsoft Excel and PowerPoint for college assignments and am at ease with simple troubleshooting.
42. What BPO software have you used before?
At my last internship, I worked with ticketing systems called Zendesk as well as Salesforce for record-keeping of customer data activities. Also, I have some working knowledge of IVR and call monitoring systems. All of the voice application software used in Tech Mahindra’s voice processes is unquestionably, naturally, and customarily free of training, and I am guaranteed to pick it up almost immediately.
43. How comfortable are you speaking to people on the phone with different accents?
I’ve engaged with individuals from different nations and taken part in online language exchange programs, which have improved my comprehension and communication skills with a variety of English dialects. I concentrate on speaking with clarity, utilising straightforward language, and verifying the authenticity of material.
44. Explain how BPO helps businesses.
BPOs allow companies to outsource affordable, specialised service providers like Tech Mahindra to handle non-core functions like telemarketing, data processing, and customer care. This enables the business to concentrate on its core skills, boost productivity, and guarantee scalable, 24/7 operations.
45. Walk me through a typical call flow from greeting to closure.
I start calls with my professional greeting, which includes both my full name and the company’s name. I also make sure to confirm the details of the caller as well as check that they have my full attention. With active listening skills, I pay attention to even the smallest details of the problem being explained to me. In case I need to gather relevant information, I do so in a logical manner and, if required, escalate the matter as well. In the end, I make sure that every step is ticked off and confirm resolution, offer further assistance if required, and finally close the call without being disrespectful.
46. How would you achieve and maintain quality scores in a voice role?
To ensure all protocols are being followed, I will stick to all standard operating protocols, including the use of call scripts and data entry accuracy. I will be focusing all my efforts on professionalism, such as etiquette, communication, and proper use of recording devices. Implementing feedback, practice through simulated calls, and coachable feedback will assist in improving quality scores and help in improvement.
47. Describe an instance where you disagreed with a team member during a call.
One team member indicated that they would prefer to deal with the complaints differently from our SOP. I responded that we can stick to the agreed script and then assess how the script performed. After that, we modified the script to ensure it provided compliance while allowing optimum flexibility.
48. What techniques do you use to handle accent barriers during a call?
I respectfully ask clarifying questions and actively listen. I utilise straightforward language, change up my speech rate, and repeat or paraphrase the caller’s statements without hesitation. To ensure clear communication, I kindly ask the caller to repeat or restate anything that needs to be spoken.
49. How do you manage after-call work while on back-to-back calls?
I use shorthand templates to quickly record important call facts. Setting priorities helps. I wrap up the notes before the next call if the task is important, and I flag it and finish during pause moments if not. Timely completion is ensured via effective multitasking.
50. Have you maintained targets or SLAs before? How?
Yes. I previously maintained a 95% SLA compliance rate due to my efficient management of call times, first-call resolution, up-to-date knowledge base usage, and timely necessary escalations.
Conclusion
Whether it is a Tech Mahindra BPO opening, a technical support job, or even a fresher position, one must be fully prepared and well-equipped. The hiring process considers every single Tech Mahindra applicant’s ability to reason, articulate, solve problems, and even adapt.
In this blog, we have gathered Tech Mahindra’s most asked interview questions across all positions for freshers and experienced candidates alike. We hope these thoughtfully compiled Tech Mahindra interview questions and answers are helpful and will come in handy in the long term.
Intellipaat’s detailed blog on top IT companies in Bangalore showcases everything from Tech Mahindra’s status with their hiring trends to employment opportunities and prospects for experienced people in the field, and how one can nurture and advance their careers with Tech Mahindra.