ITIL Training

Learn standard processes and best practices of IT Management through Intellipaat's ITIL certification training

Free MsExcel or SAS course

Key Features

24 Hrs Self-paced Videos
48 Hrs Project work & Exercises
Certification and Job Assistance
Flexible Schedule
Lifetime Free Upgrade
24 x 7 Lifetime Support & Access

ITIL Training Overview

Intellipaat’s ITIL training course is a V3 Foundation course in ITIL® and various IT service management life cycles. The major topics of this online V3 certification training include introduction to ITIL®, ITIL model, comparison between service desk, rule desk and call center, key definitions and features of incident, problem, change, release, configuration, service level, IT services, financial, capacity, IT service continuity management, security management and availability management.

Learning Objectives

After the completion of this online foundation training course on ITIL, you will be able to:

  • Understand what is ITIL V3 Foundation and know the benefits of ITSM implementation through ITIL®
  • Get insight into functions and activities of service desk
  • Understand key features of various IT management services like incident, problem, change, release,
  • configuration, service level, IT services, financial, capacity and availability management
  • Learn the processes of IT services in different management verticals
  • Gain competence in IT service continuity management and security management
  • Individuals looking for high-level certification in IT management
  • Basic understanding of IT service delivery and service management can be beneficial.
  • ITIL® is world’s most sought-after, widely-used, acknowledged and professional IT service management certification.
  • This framework helps organizations in providing effective IT services such as reducing costs, increasing customer satisfaction, increasing productivity and much more.
  • This online foundation training course on ITIL gives you an opportunity to get through ITIL® Certification, which will further offer excellent jobs and better salaries.
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Course Fees

Self Paced Training

  • 24 Hrs e-learning videos
  • Lifetime Free Upgrade
  • 24 x 7 Lifetime Support & Access

Corporate Training

  • Customized Learning
  • Enterprise grade learning management system (LMS)
  • 24x7 support
  • Strong Reporting

ITIL Training Course Content

What is an ITIL & ITSM preview videos

  • Introduction to ITSM and ITIL
  • Service management Approach
  • Objectives of IT service Management
  • ITIL A process oriented approach to ITSM
  • What is a Best Practise?
  • ITIL Background
  • Outline of information that is covered in ITIL v3 foundation Training
  • Benefits of ITSM implementation through ITIL
  • ITIL foundation certification
  • Foundation Score Sheet Sample
  • ITIL key Definition
  • ITIL Model
  • Mission of Service Desk
  • Service Desk vs Ruledesk and Call Center
  • Function and Activities of Service Desk
  • Types of Service Desk Rollouts
  • Service Desk Personnel
  • Critical Success Factors
  • Service Desk Bottlenecks
  • Service Desk KPIS
  • Mission of Incident management
  • Objective of incident management
  • Key definition in incident management
  • Incident records vs Problem records
  • Incident Management Life cycle
  • Incident detection and recording
  • Incident Escalations
  • Roles in incident management
  • Incident Management Bottlenecks
  • Critical Success Factors
  • Incident Management KPIs
  • Mission of problem management
  • Objectives of problem management
  • Key definitions in problem management
  • Problem management vs Incident management
  • Scope of Problem management
  • Problem management Techniques
  • Roles in Problem Management
  • Problem management Bottlenecks
  • Critical success Factors
  • Problem Management KPIs
  • Benefits of Problem management
  • What is change and change management
  • Mission of change management
  • Objective of change management
  • Key terms in change management
  • Scope of change management
  • Change management process
  • Change management activities
  • Roles in change management
  • Change management bottlenecks
  • Critical success factor
  • Change management KPIs
  • Mission of Release Management
  • Goals of Release Management
  • Key terms in Release Management
  • Release Management Activities
  • Roles in Release Management
  • Release Management Bottlenecks
  • Critical Success Factors
  • Release Management KPIs
  • Mission of Configuration Management
  • Objectives of Configuration Management
  • Key Terms in Configuration Management
  • Inputs and Outputs of Configuration Management
  • Core Elements / Process of Configuration Management
  • Roles in Configuration Management
  • Configuration Management vs Asset Management
  • Configuration Management Bottlenecks
  • Critical Success Factor
  • Configuration Management KPIs
  • Mission of Service Level Management
  • Objectives of Service Level Management
  • Scope of Service Level Management
  • Key terms in Service Level Management
  • SLM Process
  • Elements of SLA
  • Roles in Service Level Management
  • Costs vs. Benefits
  • Bottlenecks
  • KPIs Service Level Management
  • Critical Success Facto
  • Mission of IT Services Financial Management
  • Objectives of IT Services Financial Management
  • Key Process activities of IT Services Financial Management
  • Charging and Pricing Policies
  • Process of IT Services Financial Management
  • IT Services Financial Management Bottlenecks
  • IT Services Financial Management KPIs
  • Critical Success Factor
  • Mission capacity management
  • Objectives of capacity management
  • Key terms in capacity management
  • Capacity management process
  • Mission of Availability Management
  • Objectives of Availability Management
  • Scope of Availability Management
  • Key Concepts of Availability Management
  • Process of Availability Management
  • Availability Management Metrics
  • Methodologies in Availability Management
  • Roles in Availability Management
  • Availability Management Bottlenecks
  • Availability Management KPIs
  • Critical Success Factor
  • Mission of ITSCM
  • What is Continuity Management?
  • Objectives of ITSCM
  • Scope of ITSCM
  • Key Concepts of ITSCM
  • Business Continuity Life Cycle
  • Roles in ITSCM
  • Bottlenecks
  • KPIs
  • Critical Success Factor
  • Mission of Security Management
  • Objectives of Security Management
  • Key Concepts of Security Management
  • Process of Security Management
  • Security and the SLA
  • Roles in Security Management
  • Bottlenecks
  • KPIs
  • Critical Success Factor
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ITIL Certification

This course is designed for clearing the ITIL V3 Certification. At the end of the course, there will be a quiz and project assignments. Once you complete them, you will be awarded with Intellipaat Course Completion Certificate. Become in demand with Intellipaat certifications!

Our Alumni works at top 3000+ companies

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ITIL Training Reviews


Before taking up this course, I was null at my knowledge. After successfully completing this course, I was super confident. I cleared a test. The best moment in my career!

Girish Agarwal

Service Delivery Manager at HP

I must say that if you really want to grow in your career, go with Intellipaat training. Undoubtedly, they are the best training provider.

Frequently Asked Questions

What is Intellipaat self-paced training?

In Intellipaat self-paced training program you will receive recorded sessions, course material, Quiz and assignments.The courses are designed such that you will get real world exposure and focused on clearing relevant certification exam. After completion of training you can take quiz which enable you to check your knowledge and enables you to clear relevant certification at higher marks/grade also you will be able to work on the technology independently.

At Intellipaat, you can enroll in either the instructor-led online training or self-paced training. Apart from this, Intellipaat also offers corporate training for organizations to upskill their workforce. All trainers at Intellipaat have 12+ years of relevant industry experience, and they have been actively working as consultants in the same domain, which has made them subject matter experts. Go through the sample videos to check the quality of our trainers.

Intellipaat is offering the 24/7 query resolution, and you can raise a ticket with the dedicated support team at anytime. You can avail of the email support for all your queries. If your query does not get resolved through email, we can also arrange one-on-one sessions with our trainers.

You would be glad to know that you can contact Intellipaat support even after the completion of the training. We also do not put a limit on the number of tickets you can raise for query resolution and doubt clearance.

Intellipaat offers self-paced training to those who want to learn at their own pace. This training also gives you the benefits of query resolution through email, live sessions with trainers, round-the-clock support, and access to the learning modules on LMS for a lifetime. Also, you get the latest version of the course material at no added cost.

Intellipaat’s self-paced training is 75 percent lesser priced compared to the online instructor-led training. If you face any problems while learning, we can always arrange a virtual live class with the trainers as well.

Intellipaat is offering you the most updated, relevant, and high-value real-world projects as part of the training program. This way, you can implement the learning that you have acquired in real-world industry setup. All training comes with multiple projects that thoroughly test your skills, learning, and practical knowledge, making you completely industry-ready.

You will work on highly exciting projects in the domains of high technology, ecommerce, marketing, sales, networking, banking, insurance, etc. After completing the projects successfully, your skills will be equal to 6 months of rigorous industry experience.

Intellipaat actively provides placement assistance to all learners who have successfully completed the training. For this, we are exclusively tied-up with over 80 top MNCs from around the world. This way, you can be placed in outstanding organizations such as Sony, Ericsson, TCS, Mu Sigma, Standard Chartered, Cognizant, and Cisco, among other equally great enterprises. We also help you with the job interview and résumé preparation as well.

You can definitely make the switch from self-paced training to online instructor-led training by simply paying the extra amount. You can join the very next batch, which will be duly notified to you.

Once you complete Intellipaat’s training program, working on real-world projects, quizzes, and assignments and scoring at least 60 percent marks in the qualifying exam, you will be awarded Intellipaat’s course completion certificate. This certificate is very well recognized in Intellipaat-affiliated organizations, including over 80 top MNCs from around the world and some of the Fortune 500companies.

Apparently, no. Our job assistance program is aimed at helping you land in your dream job. It offers a potential opportunity for you to explore various competitive openings in the corporate world and find a well-paid job, matching your profile. The final decision on hiring will always be based on your performance in the interview and the requirements of the recruiter.

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