This is a list of the most often asked Salesforce Admin interview questions by top enterprises around the world. This list includes topics such as the differences between Salesforce.com and Force.com, various portals available in Salesforce, ways to store files, images, and documents in Salesforce, user administration, dynamic dashboard, types of reports, workflow components, ways to call an Apex Class, inserting multiple records, what data loader is, and much more. Learn Salesforce Admin concepts from Intellipaat's Salesforce Admin Training and excel in your career!
The expansion of CRM is ‘Customer Relationship Management.’
CRM is an application that helps automate or digitize marketing functions. With this software, companies can plan to increase their profits and revenues. This strategy of incrementing revenue and profit is made by attracting customers, clients, and sales. The important concept of CRM is customer value.
There are four CRM initiatives as below:
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Both are relatively the same but different in their functionality.
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Three types of portals are available in Salesforce.com:
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In Salesforce.com, a list of tabs is placed in the Tab menu. Tabs are used to access an object’s data.
There are three types of tabs:
A profile is similar to settings and permissions in Salesforce. It is used to perform different functions that are defined by users. It is another way to manage particular records.
There are two types of profiles:
Salesforce standard profiles are:
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Deleting a user is not possible in Salesforce.com, but we can deactivate the user by using the Freeze option.
Setup > Manage Users > Users
We can store files, documents, and images in Salesforce.com as below:
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a. In the Visualforce page, how many field dependencies are used? b. Can two users have the same profile in Salesforce? c. Which field cannot be added as a custom index? d. Can we edit a formula field value in a record? e. Can we use sharing rules to restrict data access?
a.10 field dependencies b. Yes c. Formula field d. No e. No
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Setup | Administration | Manage users | Profiles
Setup | Administration setup | Manage users | Profiles
Characteristics of a roll-up summary field:
Functions of the roll-up summary field:
Different kinds of reports in Salesforce are:
Dynamic dashboards help us display the set of metrics in an organization. They are created to provide security settings for dashboards at Salesforce.com.
Two setting options are there in dynamic dashboards:
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There are five workflow components in Salesforce.com:
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Limitations of a time-dependent workflow are as follows:
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There are four ways to call an Apex class:
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public class insert50
public void p1()
List lstExample = new List();
objTest = new Example_c(name=’Example1’,city_c=’City1’);
objTest = new Example_c(name=’Example2’,city_c=’City2’);
objTest = new Example_c(name=’Example3’,city_c=’City3’);
We use Data Loader when:
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In Software as a Service (SaaS), the cloud service provides software that we need to develop an application, saving us from purchasing it. SaaS supports web services and service-oriented architecture.
Top SaaS providers are:
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In Platform as a Service (PaaS), the cloud service provides an operating system (OS), hardware, storage, and network services through the cloud, but we have to pay to the service providers based on our subscription, like the rental services.
Top PaaS providers are:
In Infrastructure as a Service (IaaS), the cloud service provides the infrastructure, such as servers, hosting service, and storage.
Top IaaS providers are:
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